FAQ

In your search for a property management company, it’s good idea to ask specific questions and to ask for answers in writing. This will separate the professionals from those companies that may not have the experience or capability to properly manage your property.

Who will be responsible for our property?

As a client of Justice Property Management, you will be assigned a team of people who know you and know your property. Each team is headed up by a property manager, who gives daily updates to our Managing Partner, George Martin. This team will work together to manage your property, and has the resources of the entire company to support them.

When you call Justice Property Management, you will speak to a member of your service team. In the instance that a team member is unavailable to speak with you, our policy is to return all calls within one hour on regular business days.

Rather than being bounced from person to person, your team members are familiar with your property and have the knowledge to give you straight answers to your questions.

Who do we call if there is an after hours emergency?

You will have your property manager’s mobile phone number to call in the event of an emergency. If your property manager is unavailable, you will also have the mobile phone of our Managing Partner, George Martin.

How do we communicate with you?

We believe that communication between us is an essential ingredient for a successful working relationship. We have listened to the complaints of property owners and board members, whose top complaint is “I can’t seem to get them to call me back.”

When you call our office during normal business hours, you will speak with one of your team members, or get a call back within one hour if they are tied up in a meeting or out of the office. We also provide email and mobile numbers so you can reach us in the way that is most convenient for you.

We return calls within one hour during normal business hours, and answer every after-hours voice mail or email inquiry by 10:30am the next business day.

What part does technology play in your service platform?

Our Managing Partner, George Martin, has long embraced technology as a tool to better serve our client communities. Technology is an essential part of our service platform and allows us to provide you with an exceptional level of service… without breaking the budget.

Our Windows based system allows us to be more effective in managing your property. For instance, your property manager has the ability to upload work orders and violations from a smartphone, saving time and reducing errors. The system also produces delinquency letters automatically, so that your community doesn’t fall behind in collecting dues.

Although these capabilities are not visible to our clients, they directly – and positively – impact the service level we are able to provide.

For your board members, we have built our system to enable them to view and approve (or deny) invoices, view work orders, and store all board documents. It generates easy-to-read financial statements, which makes their job much less complicated. The system automatically archives all documents and data for quick access at any time.

Board members also have user-friendly budgeting tools available to them on our system, again to simplify their job as your community’s representatives.

For residents, our technology system can be configured to allow fast and easy access to their account history, association documents, outstanding violations, work orders, vehicle and pool passes, etc. Residents are even able to submit a service request online… at their convenience.

At your request, we will support an online community newsletter if you would like to publish one.

How do you evaluate the service providers, vendors and suppliers you use?

Using service companies and vendors recommended by your property manager can result in savings for your community, but the process must have integrity. You see, when your property management company provides maintenance or contracting services to your community using their own personnel, or personnel from an allied company, they may be doing so at your expense.

We have developed performance standards for all companies that we engage to provide services to our client communities. Those that we recommend are subject to the same criteria, and must submit competitive bids just like everybody else. You can be assured that you are receiving top notch services at competitive pricing.

When it comes to getting bids from service providers, our process is based on almost 15 years of experience in finding and hiring competent service providers. We are not aware of any other property management company that has such a comprehensive quality control system in place.

Many property managers fail to prepare bid specifications with sufficient detail. So the bidder makes some assumptions… and, since they want to get the work, their assumptions are usually going to result in a lower bid. When they get into the work itself, they charge for the work they’re required to do, which probably wasn’t priced into their bid.

We are experienced in preparing detailed bid specs so that service providers know up front what the expectations are. The happy result is that we are able to hold providers to their bids because the specs included the details of what was expected. If they underbid, then it’s their problem. This minimizes frustrating cost-overruns, which can bust the budget.

A bonus for you is that reputable service providers, vendors and suppliers prefer and appreciate the very detailed bid specifications that we prepare for them. It assures them that all bidders are held to the same standard. As a result, we tend to attract more quality providers to perform work in your community, and these companies are less likely to have questionable or unsavory workers as employees.

Do you provide assistance in establishing budgets?

Yes. We have a tremendous amount of industry knowledge and experience, and will provide guidance on operating and reserve budgets, as well as financial and operational benchmarks.

How often will you visit our property?

We at Justice Property Management firmly believe that it’s impossible to effectively manage your property from our desks… that site visits are a critical component to the management process, and they enable us to stay current on the condition of your property. We want to assess the condition of your buildings and equipment regularly to anticipate problems whenever possible, and minimize the number of tenant or shareholder issues.

Site visits are especially important in managing landscaping and other very visible services. We will typically visit your property every seven to ten days, with more frequent visits while larger projects are being undertaken.

Are there any other services that we will have to pay for other than your management fee?

No. Our proposals lay out – step-by-step in an easy to understand format – the services we will provide to earn our fee.

Some property management companies have a laundry list of additional services that they can charge you for. Some examples: charging you for every copy they make or for general office supplies. This is annoying for most boards and makes it very difficult to know exactly what the true fee the property management company is getting.

We don’t want to “nickel-and-dime” you, and we don’t think you want to be treated that way. We don’t have any fine print or omitted details in our proposals.

What’s the process if we change to Justice Property Management?

We recognize that changing property managers can be complex and time-consuming.

We have carefully prepared a comprehensive, written transition plan and checklist that makes the process of changing much smoother, easier and less time-consuming for everybody. There’s no longer any reason to continue in a relationship that is not working well for you. Please go to “Request a Proposal” to begin the process.

Which New Jersey Counties Do You Service?

We have offices in Northern, Central and Southern New Jersey and we provide property management services to properties all across New Jersey including the following counties: Bergen, Burlington, Essex, Hudson, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Passaic, Ocean, Somerset, Sussex, Warren, Atlantic, Camden, Cape May, Cumberland, Gloucester, Salem, Union and all surrounding counties.

We service many towns and zip codes with concentrated properties including:
Flemington 08822, Hillsborough 08844, Bridgewater 08807, Bedminster 07921, Morristown 07960, Parsippany 07054, Florham Park 07932, East Hanover 07936, Montvale 07645, Paramus 07652, Long Branch 07740, Wall 07719, 07727, 07731, 07753, Marlboro 07726, 07746, 07751, 07765, Manalapan 07726, 07763, Franklin Twp 08502, 08528, 08540, 08823, East Brunswick 08816, 08828,08850, 08884, 08902, Monroe 08831, North Brunswick 08816, 08901, 08989, East and West Windsor 08512, 08520, 08540, 08550, Hazlet 07730, 07734, Mantua 08051, Deptford/Woodbury 08096, Sewell 08080, Turnersville 08012, West Deptford 08086, Blackwood/Gloucester Twp./Sicklerville 08021, Mays landing 08330, Egg harbor Township 08201, 08205, 08215, 08221, Mt. Laurel 08054, Mullica Hill 08062, Woolwich 08085, 08056, Berlin 08009, Williamstown 08094, Glassboro 08028, 08071, 08312, Cinnaminson 08077, Palmyra 08065, Marlton 08053, Voorhees 08043, Thorofare 08097, Cranbury 08512, 08520, Hammonton 08037, 08089.